Acceptable Use Policy

Effective date: 12 August 2026

This policy defines acceptable use of MailGrid. It exists to protect deliverability and the shared reputation of the platform.

You must not

• Send unsolicited bulk email (spam) or messages to purchased, scraped, or non-consented lists.
• Send phishing, malware, fraudulent, or deceptive content.
• Forge headers, spoof domains you do not control, or evade authentication.
• Attempt to breach security, probe, or disrupt the platform or other tenants.
• Use the service for illegal content or activity.

Deliverability hygiene

• Only mail recipients who have opted in.
• Honour unsubscribe requests promptly.
• Keep bounce and complaint rates low; we may throttle or suspend senders that harm platform reputation.

Enforcement

Violations may result in throttling, suspension, or termination. We cooperate with law enforcement where required.

Reporting abuse

Report suspected abuse to contact@mailgrid.ng.